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Adam Goh

started a topic over 6 years ago
Solved

Freshdesk search user trigger bug

Posting on behalf of John.


User mentioned that there is a critical bug that breaks the action "search user" in Freshdesk. When searching for a user, the action returns the first 50 contacts (in alphabetical order) and not the specified searched record. This makes the action unusable. This made John's recipe unusable.

Allan Teng

said over 6 years ago

Hi Adam, thanks for posting this on behalf of John. We are in the midst of fixing this issue and will update here.

Allan Teng

said over 6 years ago

Hi Adam, this issue has been resolved. You may let John know.

Adam Goh

said over 6 years ago
Thank you Allan. I will notify John about the update. He will receive the automatic email update if he followed the topic as well.
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