• DOCUMENTATION
  • WORKATO BLOG
  • PRODUCT BLOG
  • Return to Workato
  • Log in
  • ☰
  • Community/Discussions
New Topic
Discussions Enhancement Requests Application Enhancements

Adam Goh

started a topic almost 7 years ago

Freshdesk new trigger and actions

On Behalf of Paul.


Paul needs to integrate Freshdesk with Github. Here are the use cases:


  1. Whenever a monitored forum category has a new topic, It will create a github issue with a fresh desk url tied to it.
  2. Whenever the topic has a new post, it will attach that comment onto the relevant github issue.
  3. Whenever the github issue is closed, Freshdesk updates the topic's status.

From these use cases, the suggested triggers and actions are:
Triggers
updated topic based on topicID
New post in Forum based on ForumID

Actions
Create new post in topic
Monitor forum
Monitor topic
Search topic in forum
Search post in topic
Create post in topic
Update topic

Kindly review and suggest any relevant actions and triggers based on the given use cases.

Adam Goh

said almost 7 years ago

Adding to these:


1) Freshdek Search ticket Require only Company name or Company ID(toggle), and not all three.

2)  Search ticket in Freshdesk currently returns Search Contacts' results. The output fields are that of a contact and not of a ticket.

3) Access custom fields for Freshdesk when search for tickets.

4) Ability to populate custom fields of a ticket in Freshdesk.

Login to post a comment

Still can't find your solution?

Send us a ticket, we will try our best to assist you with your problem

Documentation
Developer's Library
Tutorials
eBooks
Product Hour
Product Blog
Workato Blog
Product updates
Customer Stories
© Workato 2020   Privacy   Terms   +1 (844) 469-6752
  • Documentation
  • Workato Blog
  • Product Blog
  • Solutions
  • Forums
  • Tickets
  • Log in
  • Return to Workato
Topic views count