Freshdesk new trigger and actions

On Behalf of Paul.

Paul needs to integrate Freshdesk with Github. Here are the use cases:

Whenever a monitored forum category has a new topic, It will create a github issue with a fresh desk url tied to it.
Whenever the topic has a new post, it will attach that comment onto the relevant github issue.
Whenever the github issue is closed, Freshdesk updates the topic's status.

From these use cases, the suggested triggers and actions are:

Triggers

updated topic based on topicID

New post in Forum based on ForumID

Actions

Create new post in topic

Monitor forum

Monitor topic

Search topic in forum

Search post in topic

Create post in topic

Update topic

Kindly review and suggest any relevant actions and triggers based on the given use cases.

said over 5 years ago

Adding to these:

1) Freshdek Search ticket Require only Company name or Company ID(toggle), and not all three.

2) Search ticket in Freshdesk currently returns Search Contacts' results. The output fields are that of a contact and not of a ticket.

3) Access custom fields for Freshdesk when search for tickets.

4) Ability to populate custom fields of a ticket in Freshdesk.

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