Emptying Zendesk text fields

Hi.

Is there a way to empty a text field in a Zendesk ticket? I know I can add stuff to it, but I can't empty it so it has no text whatsoever. How do I do it?

Also, if I am updating a Zendesk text field with the content of a JIRA field and the latter is empty, why doesn't the Zendesk field become empty as well? It currently retains whatever content it had before the update.

Thanks.

Amanda Wong

said almost 5 years ago

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