Zendesk Create New Ticket recipe trigger is not creating a trigger in Zendesk
I am using a Zendesk New Ticket trigger in my recipe trigger:
However the trigger is not getting created in Zendesk:
I have admin privileges in Zendesk.
Recipe ID is 501717
Best Answer
V
Vivek
said
almost 8 years ago
Hi Michael,
As mentioned in the ticket you have filed on this issue, you have added a trigger filter to filter by the field 'Requester ID' for the word 'halladay' although your application is expecting a string of digits such as '653865255'.
The the trigger filter conditions are case sensitive. Please add the formula
<datapill>.downcase
todowncase any expected string values before comparing with any 'contains' or 'equal' conditions. Please refer to the image below. Thank you.
Answer
Vivek
said
almost 8 years ago
Hi Michael,
As mentioned in the ticket you have filed on this issue, you have added a trigger filter to filter by the field 'Requester ID' for the word 'halladay' although your application is expecting a string of digits such as '653865255'.
The the trigger filter conditions are case sensitive. Please add the formula
<datapill>.downcase
todowncase any expected string values before comparing with any 'contains' or 'equal' conditions. Please refer to the image below. Thank you.
Michael Halladay
Zendesk Create New Ticket recipe trigger is not creating a trigger in Zendesk
I am using a Zendesk New Ticket trigger in my recipe trigger:
However the trigger is not getting created in Zendesk:
I have admin privileges in Zendesk.
Recipe ID is 501717
Hi Michael,
As mentioned in the ticket you have filed on this issue, you have added a trigger filter to filter by the field 'Requester ID' for the word 'halladay' although your application is expecting a string of digits such as '653865255'.
The the trigger filter conditions are case sensitive. Please add the formula
to downcase any expected string values before comparing with any 'contains' or 'equal' conditions. Please refer to the image below. Thank you.
Vivek
Hi Michael,
As mentioned in the ticket you have filed on this issue, you have added a trigger filter to filter by the field 'Requester ID' for the word 'halladay' although your application is expecting a string of digits such as '653865255'.
The the trigger filter conditions are case sensitive. Please add the formula
to downcase any expected string values before comparing with any 'contains' or 'equal' conditions. Please refer to the image below. Thank you.