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Discussions Recipe Building Recipe Error Troubleshooting
S

Saul Macht

started a topic over 5 years ago
Answered

Salesforce: "API maximum rate limit reached" error

What does this mean? What can I do?


Best Answer
A
Amanda Wong said over 5 years ago

The error message states that your daily Salesforce API limit has been reached, meaning Workato can't make API calls to Salesforce anymore for that day. Each line in your recipe e.g. "Search for Invoices in Salesforce", is 1 API call. Salesforce enforces a limit on the number of calls each account can make each day. You need to wait until the next day so your API call balance is renewed. Once the balance is renewed, you can start the recipe again. When the recipe has been stopped due to any error, once it is started again, it will pick up where it left out so no transactions are lost in between the down time. For the errors, you can check the box beside each error, and then hit rerun jobs at the top.


If your integration is going to use more API calls than you are currently entitled to, you should speak to your Salesforce account representative to see if you can increase that limit.



Answer

Amanda Wong

said over 5 years ago

The error message states that your daily Salesforce API limit has been reached, meaning Workato can't make API calls to Salesforce anymore for that day. Each line in your recipe e.g. "Search for Invoices in Salesforce", is 1 API call. Salesforce enforces a limit on the number of calls each account can make each day. You need to wait until the next day so your API call balance is renewed. Once the balance is renewed, you can start the recipe again. When the recipe has been stopped due to any error, once it is started again, it will pick up where it left out so no transactions are lost in between the down time. For the errors, you can check the box beside each error, and then hit rerun jobs at the top.


If your integration is going to use more API calls than you are currently entitled to, you should speak to your Salesforce account representative to see if you can increase that limit.




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