Hi Saul, thanks for reaching out to us! The SLA will defer based on the type of plan that you subscribe to. For more details, you should take a look at the `Customer support` information found at https://www.workato.com/pricing.
With regard to your question on reliability and stability, Workato has an average uptime of 99.95%. You can validate this information at http://status.workato.com/1418980.
If you feel like our current plans are insufficient and would like a customised Support plan, please reach out to our friendly App Integration Advisors for a quick discussion at https://resources.workato.com/enterpriseinquiry/.
For your convenience, I am attaching an image below showing details on the support plans. Do note that the pricing/support plans do change from time to time, so please remember check the website for the most updated information.
Send us a ticket, we will try our best to assist you with your problem
Does Workato have any Service Level Agreements (SLAs)
Hi, I would like to know if there are any Service Level Agreements (SLAs) with respect to the Workato Platform. I am currently evaluating on whether to use Workato within my company but I need to be assured that the stability, reliability and support on the platform meets my requirements.