Smartsheet just released their new Dashboards functionality. Previously, I have created a simple recipe between Zendesk and Smartsheet. New, unsolved Zendesk tickets are added to a Smartsheet sheet as rows for aggregation within Smartsheet. There, the line of business user in Smartsheet has the ability to organize them as he wishes.
With the new Dashboard functionality, I am curious if anyone has managed to feed Zendesk ticket data directly into a Smartsheet dashboard (i.e., a metric with count of all "Open" tickets). I can conceptualize that I could just feed all data to a Smartsheet sheet and then have the Dashboard metric read that raw data sheet, but I am curious if there is a more elegant solution, perhaps using logic in the recipe itself. Thanks!
Apologies for the late response on the topic that you have created.
Per Smartsheet API, there are no actions available that can create or check for Dashboards. Reference: https://smartsheet-platform.github.io/api-docs/#dashboards
Dashboards and Sights(TM) are two terms for one thing. Dashboard information is managed using the Sights endpoints and properties. For more information, see the Sights section.
Let us know if you require further assistance.
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