Team invite sign up issues

I have a few users who have had trouble signing up and accepting the team invite after being invited to a team. I don’t know if they already had an account set up, but the issue seems to be that after following the link in the email invite, they’re not automatically added to the team but they need to complete additional step to join the team. Additionally the message that asks them to accept the pending invite is too small to notice if they don’t know what they’re looking for so for new users this is confusing. Sounds like a little design change could help with the latter to make it more visible. Ideally users invite to a new team would automatically be taken to the relevant team.

Marko Kirves

said about 4 years ago

I've created a test account and looks like the issue might be related to two things:

Invited user email is not automatically verified when they accept the invite
The banner that notifies about email confirmation being required matches the description of being hard to notice as it doesn't stand out from the rest of the UI (see screenshot below)

The invite email takes users to the list where they can accept invites, but once the invite accepted this little message is displayed instead of an error message that stands out.

Marko Kirves

said about 4 years ago

I had missed the activation email as well. Going through my emails fixes the missing confirmation issue.

This email confirmation message wasn't visible to me after I signed up so I've missed it. If you just make it more prominent that it stands out and I would have known to look for the email in the first place.

Still can't find your solution?

Send us a ticket, we will try our best to assist you with your problem