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Discussions Enhancement Requests Core Product Features

Marko Kirves

started a topic almost 5 years ago

Intercom users assuming team owner role

We have set up a team account. When developers interact with your support via Intercom, they seem to assume my identity. This became obvious when user joined the team they could see and post into the existing Intercom threads. I’m also getting copies of these emails. 1. Can these be decoupled from the owner of the account so that each user is accessing Intercom on their own user account? 2. As a team owner is there a way to see all messages within my organisation?

Patricia Guevarra

said almost 5 years ago

Hi Marko,


The product team is currently discussing how best to go about this. We will let you know of any updates.

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