Utilizing workbot in slack to be tied into creating Zendesk tickets:
Some of the default options are "type" and "priority". Essentially, I have another field in Zendesk that ask for the user's location, with certain options only.
As you can see in the provided screen shot, this is pretty straight forward to tell it what the attributes are for "type".
I attempted to follow the same logic with a new field in Zendesk for "Office", but came back with multiple failures.
Workato understands that there is an additional field in Zendesk as it provided me the option of "Office".
The error is as follows: Formula error in input field Lhs
Any/All info is great appreciated.
Best Answer
P
Patricia Guevarra
said
over 4 years ago
Hi Cesar,
Sincere apologies for the delay in response on this. Are you still facing this issue? If so, please send a link to your recipe so we can take a look at it. Off-hand, however, it may be caused by the additional period before the Office data pill in the second condition in the screenshot. I hope this helps!
Answer
Patricia Guevarra
said
over 4 years ago
Hi Cesar,
Sincere apologies for the delay in response on this. Are you still facing this issue? If so, please send a link to your recipe so we can take a look at it. Off-hand, however, it may be caused by the additional period before the Office data pill in the second condition in the screenshot. I hope this helps!
Cesar Torres
attributes in slack to zendesk ticket
Utilizing workbot in slack to be tied into creating Zendesk tickets:
Some of the default options are "type" and "priority". Essentially, I have another field in Zendesk that ask for the user's location, with certain options only.
As you can see in the provided screen shot, this is pretty straight forward to tell it what the attributes are for "type".
I attempted to follow the same logic with a new field in Zendesk for "Office", but came back with multiple failures.
Workato understands that there is an additional field in Zendesk as it provided me the option of "Office".
The error is as follows: Formula error in input field Lhs
Any/All info is great appreciated.
Hi Cesar,
Sincere apologies for the delay in response on this. Are you still facing this issue? If so, please send a link to your recipe so we can take a look at it. Off-hand, however, it may be caused by the additional period before the Office data pill in the second condition in the screenshot. I hope this helps!
Patricia Guevarra
Hi Cesar,
Sincere apologies for the delay in response on this. Are you still facing this issue? If so, please send a link to your recipe so we can take a look at it. Off-hand, however, it may be caused by the additional period before the Office data pill in the second condition in the screenshot. I hope this helps!