I am trying to set up an automation that tags the reporter of the ticket in the comment section. I am able to pull back the reporter object via Jira, and have the following fields available to me:
Key Name Email AccountID Display Name
I've tried tagging all of them as Workato mentions with the [~] syntax, shown below.
Hey [~{workatoVariableHere}] The URL you provided was incorrect. Please try again by editing this ticket.
yet the closest I've been able to get is "User" being tagged instead of the reporter (Picture below). Stuck on next steps here. Please let me know!
Aallen
Tagging a Jira user in the comments not working
I am trying to set up an automation that tags the reporter of the ticket in the comment section. I am able to pull back the reporter object via Jira, and have the following fields available to me:
Key
Name
Email
AccountID
Display Name
I've tried tagging all of them as Workato mentions with the [~] syntax, shown below.
Hey [~{workatoVariableHere}] The URL you provided was incorrect. Please try again by editing this ticket.
yet the closest I've been able to get is "User" being tagged instead of the reporter (Picture below). Stuck on next steps here. Please let me know!