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Solution home Troubleshooting QuickBooks Online

QuickBooks Error: Duplicate Name Exists

Modified on: Wed, Oct 19, 2016 at 1:31 AM

Error: 

QuickBooks API Error: Duplicate Name Exists Error


 

What does this mean?: 

In Quickbooks, the display name is used as a unique identifier across Customer (also known as Donor, Tenants etc.), Employee and Vendor.

 

As such, trying to add another record with the same display name which already exist in any of the three types will give you an error: Another tenant, vendor or employee is already using this name. Please use a different name.



Solution: 


One solution to this is to add a Prefix or Suffix before or after the Display name of the Customer, Employee or Vendor.



Do note however that QuickBooks does not allow for certain special characters in the Display Name including colon (:).


Here is a list of accepted characters:

  • Alpha-numeric (A-Z, a-z, 0-9)
  • Comma (,)
  • Dot or period (.)
  • Question mark (?)
  • At symbol (@)
  • Ampersand (&)
  • Exclamation point (!)
  • Number/pound sign (#)
  • Single quote (')
  • Tilde (~)
  • Asterisk (*)
  • Space ( )
  • Underscore (_)
  • Minus sign/hyphen (-)
  • Semi-colon (;)
  • Plus sign (+)
  • Brackets (())


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