Sometimes when testing a recipe, you may notice that your recipe is not picking up any jobs, even though you have created the necessary trigger event in your app. Here are a few reasons, and how to rectify these issues
1. Incorrectly set-up Trigger Conditions
If your trigger has trigger conditions, you need to make sure that your conditions are properly set. To see if the trigger condition is the underlying cause, you can turn off the trigger conditions by unselecting the Trigger IF, then test the recipe. Do note that you will lose all your existing trigger conditions if you turn them off, so it would be best if you make a copy of your recipe to do testing.
2. Incorrectly set up "From" date
If your trigger event was from before your set "From" date, it will not pick up that trigger event. For example, if your "from" is set at "an hour ago", and your trigger event occurred 2 hours ago, the recipe will not be able to pick up that job. To rectify this, you can either copy your recipe and change your "from" value, or create a new trigger event in your trigger app to be picked up.
3. Real time triggers
When using real-time triggers and you run a test, you have a 30-second window to create a trigger event to start the recipe. After 30 seconds, the recipe automatically stops searching for trigger events and you will see a notification on your recipe page. If your trigger event is created before the test is run, you will also not be able to pick any jobs up.