Buttons are powerful tools in slack that allows you to send commands with a single click instead of having to manually type in a command again. Below we have an example of two buttons from Workbot in slack.
You can create something similar as well by using the Post Command Reply action. Buttons are extremely useful in command replies as this allows you to easily run the recipe again on freshdesk, or even run another related recipe. After creating the action, simple click on the "optional fields" button and select "buttons". You will then see the field below
The button field takes in a list of JSON Object. In summary, here is how you should create a button :
All buttons should be enclosed in a large casing that is the Square brackets [ ].
Within the square brackets, A button will reside in a curly braces casing { }
Within the curly braces, There are two functions :
1) The Label, annotated as "title":
Any words resides after that will be the label of the button.
2) The Command, annotated as "command":
Any words resides after this will be the command of the button. Do be reminded that there is a format given for a Workbot command. In simple terms, a command is basically text that is sent to workbot by clicking the button instead of typing the text manually. If your command is "Salesforce Show Lead", it will have the same effect as typing in the same command and sending it to workbot.
Here is how the Button mentioned above will look like in Slack :
To add multiple buttons, you should separate each button with a comma (,), as shown below. Buttons can also have dynamic titles and commands, if you map data pills into them.
