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Solution home Troubleshooting Raiser's Edge NXT

Raiser's Edge NXT: Application has not been approved in your Blackbaud product.

Modified on: Tue, Jul 25, 2017 at 10:19 AM

When making a connection to Raiser's Edge NXT, you will first need to connect to an application (i.e. Workato) in Blackbaud before you can authenticate/authorize. Failure to do so will result in this message from Blackbaud: This application has not been approved in your Blackbaud product. Please contact your organization's administrator.

If you receive this message, one of their admin (supervisor) users will need to go to the Applications page in the product (https://renxt.blackbaud.com/apiapp/applications/gallery) and click the ‘Connect’ button for Workato.

Other relevant Blackbaud help content

-  SKY API

  • Common Authorization Issues: https://apidocs.sky.blackbaud.com/docs/authorization/common-auth-issues/
  • App Tutorial (Step 3): https://apidocs.sky.blackbaud.com/docs/createapp/

-  Raiser’s Edge NXT

  • Applications: https://www.blackbaud.com/files/support/helpfiles/rex/content/bb-applications.html

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