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  • Zendesk : Searching tickets
    Thu, Nov 17, 2016 at 12:06 AM - Zendesk Search Tickets action When searching for tickets by filters, you will get a list of tickets in return that correspond to your filters. Your filters can be specific, or a combination of two or more fields. A combination of fields will result in a more narrow search, where only t...
  • Zendesk: Uploading Attachments into Zendesk
    Mon, Jan 30, 2017 at 5:27 PM - Uploading Attachments into Zendesk Moving files into Zendesk With Workato, you will be able to upload attachment files onto Zendesk as an attachment, and provide that attachment to a ticket. This is particularly useful when syncing important screenshots or data files coming from ...
  • Zendesk : Assigning user to Organization(s)
    Wed, Nov 16, 2016 at 11:54 PM - Allocating Organization membership Assigning New user/Reassigning existing user to Organisations One of the more prominent feature of Zendesk is the distribution of tasks based on workplace environment for each user. When performing syncs between Zendesk and other application, it is co...
  • Zendesk : Bulk ticket updates
    Sun, Nov 20, 2016 at 8:53 PM - Updating a batch of existing tickets There can be various situation where tickets of a certain type, belonging to one organisation, or applied of a certain tags, need to be updated. Whether is a reassignment, a broadcasting comment, or simply closing these tickets, updating each tick...
  • Zendesk : What is User Identity
    Sun, Nov 20, 2016 at 10:49 PM - What is User Identity In Zendesk, each user may be assigned with multiple "identities", pieces of information or profiles that will put you in contact with the person. Examples of such user identities are : email, Twitter, Facebook, Google, etc. List User Identities In ...

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