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Troubleshooting Troubleshooting Basics Generic Errors Non-error Issues Concur Eventbrite Google Sheets Google Calendar Infusionsoft JIRA Mailchimp QuickBase QuickBooks Online Raiser's Edge NXT Replicon Salesforce ServiceNow Shopify Xero Workbot for Slack Zendesk
Formula Mode Tips & Tricks Date/Time Formulas Arithmetic Formulas Text Manipulation Formulas
Japan Articles Troubleshooting
Recipe 101 Recipe Basics Building and Modifying Recipes Formula Mode Tips and Tricks Common Use Cases General Best Practices Recipe FAQs
App Resources Amazon S3 Box Callable Recipes Concur Dropbox Eventbrite Evernote Gmail Google Sheets Google Calendar HTTP Infusionsoft Intacct Intercom JIRA LinkedIn Mail Marketo Microsoft Dynamics CRM Netsuite People Task Quickbase QuickBooks Desktop QuickBooks Online RingCentral Salesforce Scheduler (Previously: Clock) ServiceNow Shopify SurveyMonkey SQL Server Utilities Workbot for Slack Watson Tone Analyzer Workday Xero Zendesk
Partners & Developers Developer Partner Resources
Troubleshooting Troubleshooting Basics Generic Errors Non-error Issues Concur Eventbrite Google Sheets Google Calendar Infusionsoft JIRA Mailchimp QuickBase QuickBooks Online Raiser's Edge NXT Replicon Salesforce ServiceNow Shopify Xero Workbot for Slack Zendesk
Formula Mode Tips & Tricks Date/Time Formulas Arithmetic Formulas Text Manipulation Formulas
Japan Articles Troubleshooting
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Troubleshooting: Trigger ErrorsWed, Aug 16, 2017 at 3:27 PM - Trigger errors happen when Workato was not able to poll the trigger app successfully to check if there are any new or updated jobs to be processed. Trigger errors may occur if your recipe has schema which is outdated. For example, if you had removed custom fields in your app that the recipe ...
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Generic Error: App is not connectedSun, Nov 6, 2016 at 10:49 PM - Error: You get this error when you start your recipe. Possible causes are that it was never connected, or you are sharing a connection with someone else and the app does not allow concurrent connections, or the connection timed out. What does this mean?: This i...
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Generic Error: (Missing field value) in conditional actionTue, Sep 27, 2016 at 9:57 PM - Error: Recipe : Missing field value in conditional action What does this mean?: The data pill used for the condition was empty. Hence the empty value cannot be used for a comparison or equality check in a conditional action. Solution: In the s...
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Callable Recipes: Invalid RecipeWed, Jul 5, 2017 at 8:11 AM - Sometimes when you are running callable recipes, you will encounter an error in the parent (calling) recipe: Invalid recipe(id: <recipe ID here>). This error will show up on the step that tries to call a particular recipe, and will show the ID of the callable recipe which is "invalid&...
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Generic Error: Connection errors. Some connections were broken.Fri, Nov 18, 2016 at 6:52 AM - Error: Connection Errors. Some connections has been invalidated What does this mean?: You may get this email if there are problems with your connection. The reason for the broken connection is explained in another article that you can read here ...
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Generic Error: Exception: Error calculating input for field 'title': Formula received a nil value: undefined method `+' for nil:NilClassMon, Apr 24, 2017 at 12:33 PM - Error: Exception: Error calculating input for field 'title': Formula received a nil value: undefined method `+' for nil:NilClass What does this mean?: What this implies is that in one of the step's field, there lies a formula mode value that has caused the recip...
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Generic Error: Extended Schema ErrorTue, Sep 27, 2016 at 10:07 PM - Error: While creating or using a recipe, you may encounter extended schema errors. What does this mean?: This usually means that we are unable to access some of the required data fields from the application, Solution: H...
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Generic Error: 'Cannot deserialize instance of date from VALUE_STRING'. Using the to_date functionSun, Nov 6, 2016 at 10:48 PM - Error: Sometimes you will get an error in your job history saying the date is not correct because the value that was input was a string. What does this mean?: This is error is from Workato, it is complaining that the date being passed in is not in a valid date format. ...
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Generic Error: error calculating input for field 'title': no implicit conversion of nil into StrinSun, Nov 6, 2016 at 10:49 PM - Error: Error calculating input for field 'title': no implicit conversion of nil into String What does this mean?: This error is not application specific, but usually thrown on a step that uses formula mode to concatenate values. For examp...
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Csv Parsing: Internal ErrorFri, Jul 21, 2017 at 12:52 PM - When using Workato's CSV parser, there are a few special characters which will cause an internal error, namely: Double Quotes: " Commas (,) Any extended characters (e.g. emojis) To prevent this, you can use the .gsub formula to sub out double quotes (") for single quotes (&...
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