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Workbot for Slack: Not receiving any notifications?

Thu, Dec 1, 2016 at 2:40 AM - No Notifications received on Workbot Common Issues No Notification-based commands running Notifications will only be sent if it is active. One way to know is to login to your workato profile, and check that the notifications recipes are active. Another method to check is to as...

Workbot for Slack: Dealing with errors on Workbot

Tue, Oct 11, 2016 at 11:10 PM - Receiving an error when running a command on workbot? Depending on the app you are trying to talk with, errors can mean different things. In the example below, workbot has come across an error when trying to show a zendesk ticket. In this case, a 404 error indicates that the ticket w...

Workbot for Slack: What to do when it is offline?

Thu, Dec 1, 2016 at 3:04 AM - Sometimes, you may find that despite having an active recipe or connection. Workbot goes offline. In order to solve this problem, you can try to reconnect your Slack Workbot connection. For users with a Workato Paid Plan : Users can do ...

Workbot for Slack: Why is Workbot sending me two or more replies for every message I send?

Thu, Dec 1, 2016 at 8:20 PM - Workbot : Duplicate reply Possible scenario Two person in Slack team installed Workbot at the same time When you encounter this issue, this usually means that your team has two instances of Workbot installed by two separate members of your team. To stop this, check...

Workbot Error: account_inactive

Wed, Apr 26, 2017 at 1:51 PM - Error: Account_inactive What does this mean?: If you were using a trial account, your trial might have expired, and workbot can no longer connect to your recipes in workato Solution: You can either request for your account to be moved to a community plan, or sign up for one of our paid ...

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