Posting on behalf of John.
User mentioned that there is a critical bug that breaks the action "search user" in Freshdesk. When searching for a user, the action returns the first 50 contacts (in alphabetical order) and not the specified searched record. This makes the action unusable. This made John's recipe unusable.
Hi Adam, thanks for posting this on behalf of John. We are in the midst of fixing this issue and will update here.
Hi Adam, this issue has been resolved. You may let John know.
Send us a ticket, we will try our best to assist you with your problem