It would be really useful to be able to clear fields at will. For instance, when certain things happen in JIRA I would like to clear some fields in Zendesk, and vice-versa. But at the moment, I'm making due with using "-" or "N/A" which is not ideal.
There are no comments on this..... is there really no way to update a text field to BLANKS or NULLS?
Hello Carlos and Lori,
Apologies for the delay in response. We have just added a new formula to clear out fields. In formula mode, you can put the word clear. Do try this out and let us know if you encounter issues!
Doesn't seem to work with JIRA text fields though :-(
It doesn't trigger an error but it doesn't actually clear the fields' content either.
Send us a ticket, we will try our best to assist you with your problem