It would be really useful to be able to clear fields at will. For instance, when certain things happen in JIRA I would like to clear some fields in Zendesk, and vice-versa. But at the moment, I'm making due with using "-" or "N/A" which is not ideal.
There are no comments on this..... is there really no way to update a text field to BLANKS or NULLS?
Hello Carlos and Lori,
Apologies for the delay in response. We have just added a new formula to clear out fields. In formula mode, you can put the word clear. Do try this out and let us know if you encounter issues!
Send us a ticket, we will try our best to assist you with your problem