Hi, I would like to know if there are any Service Level Agreements (SLAs) with respect to the Workato Platform. I am currently evaluating on whether to use Workato within my company but I need to be assured that the stability, reliability and support on the platform meets my requirements.
Hi Saul, thanks for reaching out to us! The SLA will defer based on the type of plan that you subscribe to. For more details, you should take a look at the `Customer support` information found at https://www.workato.com/pricing.
With regard to your question on reliability and stability, Workato has an average uptime of 99.95%. You can validate this information at http://status.workato.com/1418980.
If you feel like our current plans are insufficient and would like a customised Support plan, please reach out to our friendly App Integration Advisors for a quick discussion at https://resources.workato.com/enterpriseinquiry/.
For your convenience, I am attaching an image below showing details on the support plans. Do note that the pricing/support plans do change from time to time, so please remember check the website for the most updated information.
Send us a ticket, we will try our best to assist you with your problem