Hi,
I am getting an error in my recipe when creating a Salesforce Account which says I am creating a duplicate record. I checked my Salesforce and no Account exists under the Account Name I am using. Why would I be getting this error?
Hi Saul,
Thanks for reaching out! Even if there is no Account under that Account Name, they may match by other fields like Phone number. You can refer to the following Salesforce documentation for rules on creating duplicate Accounts: https://help.salesforce.com/articleView?id=matching_rules_standard_account_rule.htm&type=0
Send us a ticket, we will try our best to assist you with your problem
Saul Macht
Salesforce Duplicate Record Error
Hi,
I am getting an error in my recipe when creating a Salesforce Account which says I am creating a duplicate record. I checked my Salesforce and no Account exists under the Account Name I am using. Why would I be getting this error?
Hi Saul,
Thanks for reaching out! Even if there is no Account under that Account Name, they may match by other fields like Phone number. You can refer to the following Salesforce documentation for rules on creating duplicate Accounts: https://help.salesforce.com/articleView?id=matching_rules_standard_account_rule.htm&type=0
Patricia Andrea Guevarra
Hi Saul,
Thanks for reaching out! Even if there is no Account under that Account Name, they may match by other fields like Phone number. You can refer to the following Salesforce documentation for rules on creating duplicate Accounts: https://help.salesforce.com/articleView?id=matching_rules_standard_account_rule.htm&type=0