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Solution home Troubleshooting Workbot for Slack

Workbot for Slack: Dealing with errors on Workbot

Created by: Ryan Koh

Modified on: Tue, Oct 11, 2016 at 11:10 PM

Receiving an error when running a command on workbot? 

Depending on the app you are trying to talk with, errors can mean different things. In the example below, workbot has come across an error when trying to show a zendesk ticket.

In this case, a 404 error indicates that the ticket with ID "999" does not exist



Is there a solution?
In this case, you may not know the exact ID of the ticket you are looking for. You can thus try to run a command to generate a list by using the command: Zendesk ticket list as shown or you can be more specific using the command: Zendesk ticket list status:open type:question or even Zendesk ticket list status:open type:question: priority:high
This will give you 4 of the most recent Zendesk ticket which matches the specified inputs.



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Ryan is the author of this solution article.

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