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Troubleshooting: How do I deal with my failed jobs?
Wed, May 3, 2017 at 12:43 PM - A big part of achieving success with Workato integrations lies in your ability to manage recipe errors. Whenever you run a recipe, your objective is to complete all jobs successfully. However, more often than not, you will encounter errors in one or more of the jobs. But that's okay, Work...
Troubleshooting: How do I rerun a job? Should I rerun jobs? Will it create duplicates?
Mon, Jun 5, 2017 at 1:20 PM - Any job, regardless of if it completed or failed, can be rerun in the jobs tab of your recipe. However, it will be rerun using the original trigger data, and will not pick up any changes made to the event. For example, if you have a recipe that was triggered when a new invoice was created, and y...
Troubleshooting: Trigger not working
Tue, Apr 25, 2017 at 1:00 PM - Sometimes when you start a recipe, you will notice that it does not pick up any trigger events. If you do have a trigger event ready but still can't get the recipe to pick it up, you should try running the following steps. These are our recommended troubleshooting steps. Trigger is...
Troubleshooting: Conditional/Repeat Action not working properly
Thu, Nov 10, 2016 at 2:18 AM - There may be some times where you set up a conditional/repeat action, but it does not work as how they are expected to. This can be caused by a couple of incorrect practices: 1) Steps not indented In order for a set of steps that are meant to be used under a repeat loop o...
Troubleshooting: How do I undo the changes I have made to a recipe to go back to a previous version?
Tue, Apr 25, 2017 at 1:54 PM - If you have made any unwanted changes to your recipe and want to revert back to a previous version, just follow this guide! First, got to the recipe page and look under the Description tab. Under the tab, you should see the current version of the recipe, with the View History link next ...
Troubleshooting: How Do I Check That Workato is Processing My Data Properly? (How Do I Log Data?)
Thu, Dec 22, 2016 at 9:35 AM - Sometimes, the output of a recipe is not what we might anticipate. One way to verify that Workato is processing the information correctly is by logging the input and output. To use logs in a Workato recipe, we can use the Utilities app. Choose the Log message action, and insert the data ...
Troubleshooting: How to deal with Deprecated Triggers and Actions
Thu, May 25, 2017 at 8:00 AM - Sometimes when you access an older recipe, you may notice that the trigger or action(s) have been labeled as deprecated. This basically means that the trigger/action is outdated, and a newer version of the action is available. However, this should not affect the recipe, and should continue ...
Troubleshooting: Why is my cloned recipe not working?
Mon, Jun 5, 2017 at 10:24 AM - Recipes are Publicly Visible when they have processed at least one job successfully, otherwise they are in the Not Publicly Visible state and can be viewed only by you, or by people you have shared it with. Not all cloned public recipes may work immediately after cloning for several reasons...
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